Help center
How Can We [Help]?
Guides, answers and real people. Most questions are answered below — and we reply to everything else within one business day.
Getting started
Start hereCharging, Wi-Fi, your first build and the status lights.
AI tutor
Read answersConnecting, languages and tips for asking good questions.
Orders & shipping
Shipping infoTracking, delivery times and Kickstarter rewards.
Warranty & returns
Our promise12-month warranty, 30-day returns and replacement parts.
1-on-1 guidance
Book a sessionBook a free session with a Codee coach.
Community
Join usShare builds and get ideas from other Codee families.
FAQ
Frequently [Asked]
Still stuck? Send us a message with your order number and a photo — we'll sort it out.
Product
Does CodeeBot need a tablet, phone or computer?
No. All of the coding happens with physical, magnetic code blocks — kids snap them together like bricks and press start. There's no screen time involved. The AI tutor works by voice through the start block and only needs a Wi-Fi connection.
What age is it for?
Kits start at age 4 and go up to 18 — and plenty of grown-up makers use CodeeBot as a rapid-prototyping platform. Inspiration (4–12) is a great first kit; Smart Home (4–18) is the most advanced. Every higher kit includes everything in the ones below it.
Is it compatible with LEGO®?
Yes. CodeeBot bricks are compatible with standard LEGO® bricks, so you can combine CodeeBot with the collection you already have.
How does the AI tutor work? Is there a subscription?
Powered by ChatGPT, the built-in AI voice tutor answers questions, explains concepts, gives hints and encourages kids to find the solution themselves. It needs a 2.4GHz Wi-Fi connection, responds in under a second and supports 29 languages. There are no subscription fees.
How long does the battery last?
Up to 1.5 hours of active play per charge. The main controller has a 3.7V 2500mAh battery, the start block a 3.7V 600mAh battery, and everything charges over USB-C.
What if something breaks or goes missing?
Every kit has a 12-month warranty and free 1-on-1 guidance. Contact us with your order number and we'll make it right, including replacement bricks and blocks.
Orders, shipping & returns
Where do you ship and how long does it take?
We ship to the US, Canada, UK, EU and Australia with tracking on every order. You'll get a tracking link as soon as your kit leaves the warehouse.
What is your return policy?
If CodeeBot isn't right for your family, you can return it within 30 days of delivery. Contact support to start a return.
I backed CodeeBot on Kickstarter — where is my reward?
Backer rewards ship in batches. First batch: September 2026; main batches: October–November 2026; all packages delivered by December 2026. Check your Kickstarter updates or contact us with your backer number.
Which plug does the charger use?
The power adapter is available with US, EU, UK or CN plugs. The right one is chosen from your shipping address.
Can CodeeBot be used in classrooms?
Yes. Twin packs are ideal for siblings and small groups, and we offer lesson plans for educators. Contact us about school pricing.
![Fast, [Tracked] Delivery](http://codeebots.com/cdn/shop/files/codee-factory-stock.jpg?v=1794118793&width=2400)
Shipping
Fast, [Tracked] Delivery
Orders ship from our warehouse with tracking. You'll receive an email with your tracking link the moment your kit leaves us.
- Free shipping on every kit
- Tracked delivery to the US, CA, UK, EU & AU
- Plug type matched to your address
![Our [Promise]](http://codeebots.com/cdn/shop/files/codee-factory-qc.jpg?v=1794118793&width=2400)
Warranty & returns
Our [Promise]
Every CodeeBot is covered by a 12-month warranty against defects. If something isn't right, we'll repair or replace it. Lost a brick? We'll help with replacement parts.
- 12-month warranty
- 30-day returns
- Free 1-on-1 guidance
- Fast customer support
Ready when they are
Still Need [a Hand]?
Real humans, usually within a business day.
